Shipping policy

At Swasthya Veda, we aim to deliver every order safely and within the estimated delivery period. This policy applies to purchases made through our official website.

Order Processing

Orders are normally processed within [1–2 business days] after payment or Cash on Delivery verification. Orders placed during weekends, public holidays, sales, or high-demand periods may require additional processing time.

Once an order has been packed or dispatched, changes to the products or delivery address may not be possible.

Estimated Delivery Time

Orders are generally delivered within [3–7 business days] after dispatch. Delivery time may vary depending on the customer’s location, courier availability, weather, public holidays, local restrictions, or other circumstances beyond our control.

The estimated delivery date shown during checkout is an estimate and should not be treated as a guaranteed delivery date.

Shipping Charges

Any applicable shipping, handling, or Cash on Delivery charges will be clearly displayed before the order is confirmed.

Free shipping may be available during selected promotions or above a specified order value. Such offers may be changed or withdrawn when the promotional period ends.

Cash on Delivery

Cash on Delivery is available only at selected serviceable PIN codes. COD availability will be shown during checkout and may depend on the location, order value, and courier partner.

We may contact the customer to verify a COD order before dispatch. Unverified COD orders may be cancelled.

Order Tracking

Once an order is dispatched, tracking details will be shared through the customer’s registered mobile number, email address, WhatsApp, or account.

Courier tracking may take up to 24–48 hours to display the first update after dispatch.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, PIN code, and active telephone number.

Swasthya Veda will not be responsible for delays or failed deliveries caused by incorrect addresses, unreachable numbers, restricted access, or an unavailable recipient.

If an order is returned because of incorrect customer information or failed delivery attempts, additional shipping charges may apply for reshipping.

Delayed or Lost Orders

Occasional delays may occur because of courier disruptions, weather, public holidays, remote locations, or other circumstances beyond our reasonable control.

If your order is significantly delayed or tracking has not updated, contact our customer-support team with your order number. We will coordinate with the courier partner and provide an appropriate update or resolution after investigation.

Damaged or Tampered Packages

Please inspect the package before accepting delivery. If it appears opened, severely damaged, leaking, or tampered with, refuse delivery where possible or document its condition before opening.

For damaged, missing, or incorrect-product claims, please contact us within [24/48 hours] and provide clear photographs and a continuous unboxing video.